We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

  • Returns are accepted within 30 days from the date of purchase.

  • Items must be unused, undamaged, in original packaging, and in the same condition as received.

  • Returns are not accepted for sale items, promotional items, or orders placed with free shipping or discount codes.

2. Return Authorization (RMA Required)

  • All returns require a valid Return Merchandise Authorization (RMA) number.

  • To obtain an RMA, contact us with your order number, model, serial number, and MAC address (for devices; accessories are exempt).

  • Do not ship any items back without RMA approval—unauthorized returns will be refused.

3. Customer Responsibility for Return Costs

  • Return shipping costs are the responsibility of the customer.

  • We do not provide prepaid labels; customers must arrange and pay for return shipping.

  • Any customs duties, tariffs, taxes, or brokerage fees incurred on returns (including incorrect/unauthorized returns) are the customer’s responsibility.

  • COD (Cash on Delivery) returns will be refused.

4. Condition of Returned Items

  • Items must include all accessories, manuals, and packaging.

  • Returns that are incomplete, damaged, modified, or show signs of misuse are not eligible for refund.

  • If the product was damaged in transit, notify us immediately upon receipt.

5. Refunds

  • After we receive and inspect the return, we’ll notify you of approval or rejection.

  • Approved refunds are issued to the original payment method within 7–10 business days.

  • Original shipping charges, customs/duties, and handling fees are non-refundable.

6. Exchanges

  • Exchanges are available only for items that are defective or damaged on arrival.

  • An RMA is still required before sending anything back.

7. Non-Returnable Items

  • Gift cards, promotional giveaways, and clearance/final sale items are not returnable and not refundable.

8. Policy Enforcement

  • Items sent back without prior approval, sent COD, or returned without covering duties/tariffs will be refused and returned to sender.

  • We reserve the right to deny refunds or exchanges if the return does not meet these requirements.

Contact Us

For RMA requests or questions about this policy:
📧 cs@buzztv.com
📞 1-866-928-9988